Customer reviews

All went well. Boat was trouble-free. Elspet, the captain, was exceptional

Boat was in great shape. Staff were efficient and went out of their way to help us.

We know about all of the difficulties that your base in the BVI has been having to deal with of late. We are VERY appreciative of your efforts to have our Charter proceed as planned. Virtually EVERY staff person we had contact with was knowledgeable, polite and helpful. We also feel that your representative, John Osborne was excellent in his dealings with us throughout the Charter process.

Better communication about the boat. We were delayed, but did not know why until the next morning.

The base staff was friendly and accommodating. The boat was in good condition and clean. The check in and out was seamless.

The boat is a bit tired and needs attention

Nice boat, clean boat, well run base, nice staff.

Easy web interface, good follow up, friendly staff on location, well kept vessel.

We had a great charter. The boat was beautiful, the charter base was impressive, the staff were friendly and supportive given it was our first charter. We had to reschedule twice due to Covid and the reservation staff were accommodating helping us rearrange our plans.

Overall, communication and information was quite good (covid info was a little off, but as it changes so frequently around the world, we feel the staff did their best to help us). Dealing with Sunsail has been a pleasant experience. We have received the help we needed overall and with specific issues as needed. Renting the yacht was fairly simple and straightforward.

The support from home base was fantastic.

Very friendly customer support and excellent facility.

Friendly staff, boat in good condition

The boat wasn’t in great shape. We had to wake up at least once in the middle of every night to charge the engine even though we ran it during the day

The boat was great and Lene gave excellent advice.

Good service

Easy to book, friendly staff, quality of the boat

Check in a bit confusing. Front desk staff not as attentive as they should have been. All other was fine.

The crew at the base in Belize were very congenial and helpful. They went over the top in helping and servicing our needs. The boat was an older one and had some minor issues with the music radio and attaching our players to it. Kevin was the greatest. He spent the most time on our problems and even stayed late one night to see if he could resolve our connection problems so we could continue our 2 week cruise without much delay. I have chartered with Sunsail before and will continue to do so at other bases in the Caribbean.

Rebekha was phenomenal to work with… and how professional, helpful and polite everyone at the marina was.