Customer reviews
It’s important to us that you always have a great experience with Sunsail. It’s important to us that you always have a great holiday experience with Sunsail. Please read through the recent reviews our customers have sent us so you can hear directly from them:
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We’ve been chartering with Sunsail for about 20 years. Boats are generally in good shape, people are friendly and helpful, and problems are solved quickly.
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The trip was perfect. The staff was great.
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All went well. Boat was trouble-free. Elspet, the captain, was exceptional
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Boat was in great shape. Staff were efficient and went out of their way to help us.
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We know about all of the difficulties that your base in the BVI has been having to deal with of late. We are VERY appreciative of your efforts to have our Charter proceed as planned. Virtually EVERY staff person we had contact with was knowledgeable, polite and helpful. We also feel that your representative, John Osborne was excellent in his dealings with us throughout the Charter process.
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Better communication about the boat. We were delayed, but did not know why until the next morning.
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The base staff was friendly and accommodating. The boat was in good condition and clean. The check in and out was seamless.
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The boat is a bit tired and needs attention
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Nice boat, clean boat, well run base, nice staff.
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Easy web interface, good follow up, friendly staff on location, well kept vessel.
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We had a great charter. The boat was beautiful, the charter base was impressive, the staff were friendly and supportive given it was our first charter. We had to reschedule twice due to Covid and the reservation staff were accommodating helping us rearrange our plans.
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Overall, communication and information was quite good (covid info was a little off, but as it changes so frequently around the world, we feel the staff did their best to help us). Dealing with Sunsail has been a pleasant experience. We have received the help we needed overall and with specific issues as needed. Renting the yacht was fairly simple and straightforward.
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The support from home base was fantastic.
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Very friendly customer support and excellent facility.
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Friendly staff, boat in good condition
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The boat wasn’t in great shape. We had to wake up at least once in the middle of every night to charge the engine even though we ran it during the day
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The boat was great and Lene gave excellent advice.
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Good service
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Easy to book, friendly staff, quality of the boat
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Check in a bit confusing. Front desk staff not as attentive as they should have been. All other was fine.
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