Customer reviews

Communication – for instance, I missed the pre-sail brief at 8am because I wasn’t told the brief would be at 8am. This meant we had to wait for it to happen later when the person was free to come back.

Great boats
Great area

Great staff, nice boats

Be a little more organized

The whole experience with the sunsail team was great. All the team at the marina took care of any issues we had and were very friendly. We are repeat customers and the level of service is fantastic.

Easy embarking and disembarking processes. They staff were very helpful with whatever we needed promptly when we arrived and departed.
Julian was just perfect performing our briefing. There were issues with the vessel, but they did not stand in our way of having a perfect vacation.

We thought the vacation was amazing and loved the experience. Also, our Captain was incredible. However, when arriving on Monday, 4/11 early (11am), we were expecting to go out that day and disappointed when we weren’t able. Then, when we got the ship, nobody gave us a walk through of the mechanicals or how things worked so we were figuring things out often that first day. Once the captain arrived, he was great in providing insight.

very good booats and excellent customer service on the groung

Excellent trip… no issues and all went as planned. The team was super helpful and made this a great vacation for all.

Everything is satisfactory.

Great service and boats.

Customer service was excellent, both office and dock support. Boat had a couple maintenance issues.

Our flight was cancelled to Martinique. We flew to st Lucia and staff at both locations coordinated to get us from one island to the other with minimal delays. All the staff put in 110% effort. I was glad we chose Sunsail.

Great Boat, Great service

We had some boat issues in the beginning but they were resolved quickly.

Good quality boats, great marina and facilities, and helpful and competent boat crews.

The people at the bvi base were professional, helpful and great commuicators. The base operations were clean and well run. The boat was exactly as advertised.

Great customer service and super friendly staff. Despite the base being extremely busy, everyone was attentive to the customers needs/requests and did it all with a smile on their face

Got good service And the product we expected!

The team is very easy to work with. The facilities and boats are clean and well-maintained. We originally arranged the trip to occur 2 years ago and it got delayed two concurrent times. The aggravation and logistical complexity was significantly eased by Sunsail’s clarity and communication.