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Customer reviews

It’s important to us that you always have a great experience with Sunsail. It’s important to us that you always have a great holiday experience with Sunsail. Please read through the recent reviews our customers have sent us so you can hear directly from them:

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Showing: 260 of 504 Reviews
  • Marek P.
    Reviewed Sep 24, 2022 (5)

    Extremly friendly and professional staff. Top base location in Greece.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Julian C.
    Reviewed Sep 24, 2022 (5)

    Life changing trip. BVI is well setup

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Dolores E.
    Reviewed Sep 17, 2022 (4)

    Because your staff is very helpful and informative and boats well kept and in good repair.

    Service
    4
    Crusing area
    4
    Comfort
    5
  • Krystof H.
    Reviewed Sep 10, 2022 (5)

    All admin done up front on-line, no hassle at ship pick up, easy hand I’ve as well.

    Service
    5
    Crusing area
    5
    Comfort
    4
  • John M.
    Reviewed Sep 4, 2022 (5)

    Keith and his team did a fantastic job — best run charter base I have evere seen and I have seen many, many aound the world.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Christopher V.
    Reviewed Sep 3, 2022 (4)

    Good boat. Clean & maintained.

    Service
    4
    Crusing area
    4
    Comfort
    4
  • David B.
    Reviewed Aug 27, 2022 (4)

    Although the overall maintenance and functionality of the boat was good, it did show extreme signs of wear and use. A number of convenience items and fittings broke during our week.

    Service
    4
    Crusing area
    5
    Comfort
    2
  • Barbara H.
    Reviewed Aug 14, 2022 (5)

    All aspects of the charter went well from booking to sailing. The boat was in great shape. The captain really made our trip. He was fantastic.

    Service
    4
    Crusing area
    4
    Comfort
    4
  • Julien D.
    Reviewed Aug 13, 2022 (5)

    Matt, Gloria and Drago made the trip seamless

    Service
    5
    Crusing area
    4
    Comfort
    5
  • Ian D.
    Reviewed Aug 12, 2022 (4)

    Communication regarding getting to Road Town from St Thomas. When I made the reservation I asked about transfers (ferry and taxi) which Sunsail had handled on previous trips and was told to call when I had flight information. When I called back I was told Sunsail no longer arranges the transfers

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Brian S.
    Reviewed Aug 7, 2022 (5)

    I have had to rebook this trip 3 times because of COVID and the staff has been very accommodating during all these rebookings. We also had the BEST CAPTAIN OF ALL TIME (Captain Jill) who made our lives so relaxing throughout the week.

    Service
    5
    Crusing area
    5
    Comfort
    5
  • Jeffrey N.
    Reviewed Aug 6, 2022 (4)

    Staff in the US and Croatia answered our questions in a timely manner. Boats seem well-equipped and well-maintained.

    Service
    4
    Crusing area
    4
    Comfort
    4
  • Jana R.
    Reviewed Jul 24, 2022 (5)

    Loved the trip and the catamaran. The people were amazing. The boat was clean and fairly stocked. The captain had good recommendations on our stops each day. We do suggest that you have employees take bags to the boat. They would get tips from us and help us out after long flights! Also, I misunderstood the provisioning window and tried to email 7 days prior with no response. We did just go to your little market and it worked out fine. Maybe you could look at a shuttle to do provisioning runs the first day. Also- we did not have the correct floating lines needed to tie up to trees when anchoring near the islands with other boats around. I do realize we could maybe have set the second anchor- but the longer floating lines would have been A lifesaver. We were tying lines together and running them back with the dinghy. Now we know what to do but this was our first time so there was a huge learning curve. Told this to the man that went over our boat with us before we left- he just said no they would t do that – give lines. Mmmmmm- bad answer. Safety here. I do have one think- we were told someone would be on the fuel pier for us and called in at about 20 min period- but no one was there until we finished. Poor customer service. Other thank that- it was a great experience and we will definitely charter again.

    Service
    4
    Crusing area
    5
    Comfort
    5
  • Joseph C.
    Reviewed Jul 23, 2022 (4)

    We have taken 8 Sunsail or moorings sails and like the flotilla that Sunsail offers especially for new destinations.

    Service
    4
    Crusing area
    4
    Comfort
    4
  • Eric R.
    Reviewed Jul 8, 2022 (5)

    We have had several great vacations renting your boats

    Service
    4
    Crusing area
    5
    Comfort
    4
  • Matthew M.
    Reviewed Jul 6, 2022 (5)

    I would love to learn more about Sunsail’s local impacts and ways to support small island economies while chartering. Probably pretty obscure request I understand, but I am from a similar place (Abaco, Bahamas)

    Service
    5
    Crusing area
    4
    Comfort
    5
  • Jeff D.
    Reviewed Jul 3, 2022 (5)

    All was goo, but some of the equipment such as the water maker was inoperable and the sail batten ends were worn, sticking out of sail, hanging top on the rigging when trying to hoist the mainsail

    Service
    5
    Crusing area
    5
    Comfort
    4
  • Stephen N.
    Reviewed Jul 2, 2022 (5)

    I have chartered from SunSail several times and have had overall good experiences

    Service
    3
    Crusing area
    5
    Comfort
    5
  • Ellie F.
    Reviewed Jun 26, 2022 (5)

    Location of experience was incredible.

    Service
    4
    Crusing area
    5
    Comfort
    5
  • Elan D.
    Reviewed Jun 26, 2022 (5)

    Excellent crew, high quality boats, well run flotilla

    Service
    5
    Crusing area
    5
    Comfort
    5

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