Customer reviews

Overall, we were very pleased with the boat and staff. The boat was clean when we arrived and well-equipped. The check-in process through Queenniesha and briefing by Hollywood were great. Queenniesha did a great job of checking in with us the first couple of days to make sure we’d arrived and found protective harbor as a tropical storm was developing over the area. She kept up with us throughout the trip. Early into the trip, the generator had randomly shut off several times, not due to overheating or oil issues, and that the water maker didn’t function. A technician was dispatched, but was specifically told not to investigate the water maker issue. When asked why, the company simply advised that we would need to purchase water throughout our trip and that we would be reimbursed. A day or two later, one AC began to freeze up nightly. A technician was dispatched and cleaned a return air filter, never checking Freon levels, etc. The advice from him and base was to turn off the unit and let it defrost before starting again. We managed around both issues throughout the trip.
Beyond those issues, the boat performed well and we had a great 2-week sail. We would definitely use Sunsail again.

THe lead captain of the flotilla and his assistant went out of there way to make our sailing experience great. THe morning briefings were informative and concise. The staff was friendly and available to assist when necessary.
We never had to launch the Dingy a single time during the course of the flotilla

Extremly friendly and professional staff. Top base location in Greece.

Life changing trip. BVI is well setup

Because your staff is very helpful and informative and boats well kept and in good repair.

All admin done up front on-line, no hassle at ship pick up, easy hand I’ve as well.

Keith and his team did a fantastic job — best run charter base I have evere seen and I have seen many, many aound the world.

Good boat. Clean & maintained.

Although the overall maintenance and functionality of the boat was good, it did show extreme signs of wear and use. A number of convenience items and fittings broke during our week.

All aspects of the charter went well from booking to sailing. The boat was in great shape. The captain really made our trip. He was fantastic.

Matt, Gloria and Drago made the trip seamless

Communication regarding getting to Road Town from St Thomas. When I made the reservation I asked about transfers (ferry and taxi) which Sunsail had handled on previous trips and was told to call when I had flight information. When I called back I was told Sunsail no longer arranges the transfers

I have had to rebook this trip 3 times because of COVID and the staff has been very accommodating during all these rebookings. We also had the BEST CAPTAIN OF ALL TIME (Captain Jill) who made our lives so relaxing throughout the week.

Staff in the US and Croatia answered our questions in a timely manner. Boats seem well-equipped and well-maintained.

Loved the trip and the catamaran. The people were amazing. The boat was clean and fairly stocked. The captain had good recommendations on our stops each day. We do suggest that you have employees take bags to the boat. They would get tips from us and help us out after long flights! Also, I misunderstood the provisioning window and tried to email 7 days prior with no response. We did just go to your little market and it worked out fine. Maybe you could look at a shuttle to do provisioning runs the first day. Also- we did not have the correct floating lines needed to tie up to trees when anchoring near the islands with other boats around. I do realize we could maybe have set the second anchor- but the longer floating lines would have been A lifesaver. We were tying lines together and running them back with the dinghy. Now we know what to do but this was our first time so there was a huge learning curve. Told this to the man that went over our boat with us before we left- he just said no they would t do that – give lines. Mmmmmm- bad answer. Safety here. I do have one think- we were told someone would be on the fuel pier for us and called in at about 20 min period- but no one was there until we finished. Poor customer service. Other thank that- it was a great experience and we will definitely charter again.

We have taken 8 Sunsail or moorings sails and like the flotilla that Sunsail offers especially for new destinations.

We have had several great vacations renting your boats

I would love to learn more about Sunsail’s local impacts and ways to support small island economies while chartering. Probably pretty obscure request I understand, but I am from a similar place (Abaco, Bahamas)

All was goo, but some of the equipment such as the water maker was inoperable and the sail batten ends were worn, sticking out of sail, hanging top on the rigging when trying to hoist the mainsail

I have chartered from SunSail several times and have had overall good experiences