Customer reviews

Quality of the boat and good customer service.

Great trip. I was well taken care of by the staff.

The captain was the best! Simon is an experienced captain and great at reading the experiences you would want! Good captain=good experience. The boat was in good shape and Sunsail staff were both gracious and professional. I will be returning.

Easy to work with, responsive staff, base team very good

Service and boats I can rely on wherever I charter with Sunsail.

Customer service, clean boat

Staff was very friendly and helpful. Equipment was in good shape and worked well. A great experience overall

Impeccable service, friendly service and our one boat issue was corrected in a very timely manner.
Just awesome.

Excellent customer service. Very hands on and friendly. A++++.

JD and his crew in Martinique were very good to us. the boat was ready early with the extras we asked for. the minor problems were fixed immediately the 3rd day. Very friendly and professional.

I have chartered with Sunsail many times and find the boats in very good shape and the Sunsail team to be friendly, knowledgeable and helpful! Jovannah and Isa were wonderful at the base.

Good boat, good experience, good flotilla!

Excellent service, nice folks, decent catamaran

We had such an amazing time. The boat was great and the staff very helpful. The skipper we hired, Lorenzo was an absolute gem and took us to some amazing places. We definitely want to do this again soon.

We have used Sunsail and moorings many places and like the consistent experience with good boats

Nice quality sailboats, clean, most things worked on board. Staff available, knowledgeable and friendly.

Your customer service people on your Tortola base were helpful with all our questions and concerns.
The vacation planner in Florida answered promptly and explained each step of the booking and graduated payment process.

The Tortola bases team exceeded my expectations. From boat checkout to return they were responsive to my every request. I had questions along the way and everything was solved over the telephone.

Overall, we were very pleased with the boat and staff. The boat was clean when we arrived and well-equipped. The check-in process through Queenniesha and briefing by Hollywood were great. Queenniesha did a great job of checking in with us the first couple of days to make sure we’d arrived and found protective harbor as a tropical storm was developing over the area. She kept up with us throughout the trip. Early into the trip, the generator had randomly shut off several times, not due to overheating or oil issues, and that the water maker didn’t function. A technician was dispatched, but was specifically told not to investigate the water maker issue. When asked why, the company simply advised that we would need to purchase water throughout our trip and that we would be reimbursed. A day or two later, one AC began to freeze up nightly. A technician was dispatched and cleaned a return air filter, never checking Freon levels, etc. The advice from him and base was to turn off the unit and let it defrost before starting again. We managed around both issues throughout the trip.
Beyond those issues, the boat performed well and we had a great 2-week sail. We would definitely use Sunsail again.

THe lead captain of the flotilla and his assistant went out of there way to make our sailing experience great. THe morning briefings were informative and concise. The staff was friendly and available to assist when necessary.
We never had to launch the Dingy a single time during the course of the flotilla